Koi55 values every member's privacy. This policy clearly explains how we collect, use, store and protect your personal information when using the koi55 platform in Malaysia.
Policy Summary: koi55 does not sell, rent or disclose members' personal information to third parties without your consent, except as required by law or for legitimate platform operational purposes. Your privacy is our priority.
This Privacy Policy ("Policy") describes koi55's practices regarding the collection, use, disclosure, and protection of your personal information when you register, access, or use the koi55 platform through our website at koi55.onl or our official mobile app.
Koi55 is committed to fully protecting every member's privacy. We adhere to internationally recognised data protection principles and ensure that all information you share with us is handled with full responsibility and transparency.
By using the koi55 platform, you agree to the collection and use of your personal information as described in this Policy. Please read this document carefully in its entirety before continuing to use the platform. If you have any concerns, the koi55 support team is ready to assist you.
Koi55 collects various types of information depending on how you interact with our platform. This information is divided into two main categories:
Information You Provide Directly:
Information Collected Automatically:
KYC Note: The identity verification process (KYC) is an industry-standard requirement that protects your account from misuse. All submitted documents are securely stored using bank-grade encryption and are accessible only by authorised personnel.
Personal information collected by koi55 is used for the following purposes:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Registration & Verification | Name, email, date of birth, KYC documents | Contract performance |
| Deposit & Withdrawal Processing | Bank details, transaction records | Contract performance |
| Security & Fraud Prevention | IP address, access logs, activity history | Legitimate interests |
| Customer Support | Communication records, transaction history | Contract performance |
| Legal Compliance | All relevant data categories | Legal obligation |
| Marketing & Promotions | Email, phone number, game preferences | Your consent |
| Platform Improvement | Usage data, feedback | Legitimate interests |
Koi55 will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent. You have the right to withdraw consent for the use of your data for marketing purposes at any time through your account settings.
Koi55 implements a range of robust technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.
Your personal data is retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this Policy. After account closure, we retain certain information for the period required by applicable law, typically for 5 to 7 years for financial records and transactions.
Security Reminder: While koi55 implements robust security measures, no system can be guaranteed 100% secure. You are also responsible for keeping your account password safe and not sharing your login credentials with any other party.
Koi55 does not sell, rent or transfer your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:
All third parties receiving personal information from koi55 members are required to comply with data protection standards equal to or higher than those practised by koi55.
Koi55 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic and deliver more relevant content to you.
You can manage or disable non-essential cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the koi55 platform.
Cookie Controls: Most modern web browsers allow you to view, manage, and delete cookies through the settings menu. Refer to your browser's help documentation for detailed guidance on how to manage cookies.
As a koi55 member, you have the following rights regarding the personal data we hold:
You have the right to request a copy of all personal information we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal information in our records.
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You may request that we restrict the processing of your personal data in certain situations provided for by law.
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another platform.
You may object to the processing of your personal data for direct marketing purposes or on the grounds of our legitimate interests.
To submit any request regarding your privacy rights, please contact the koi55 Data Protection team via email at [email protected] or via live chat on the platform. We will process your request within 30 calendar days.
The koi55 platform is exclusively for individuals aged 18 years and above only. koi55 does not intentionally collect, store or process any personal information from individuals under the age of 18.
If we find that personal information has been collected from individuals under the age of 18 without adequate age verification, we will take immediate steps to delete that information and close the relevant account.
Child Protection: Parents or guardians who believe their minor child has registered an account at koi55 are urged to contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours.
Koi55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform improvements. All amendments will be posted on this page with the latest update date.
For significant changes, we will notify members via in-account notifications or email at least 7 days before those changes take effect. Your continued use of the koi55 platform after the amended Policy takes effect will be deemed as your acceptance of the latest version of this Privacy Policy.
We encourage you to review this page regularly so you remain informed about how we protect your personal information. Previous versions of this Privacy Policy may be requested through the koi55 support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the koi55 Data Protection Officer through the following channels:
We're Here to Help: The koi55 Malaysian-speaking support team is available at all times to assist with your data privacy enquiries. You may also manage your privacy settings and marketing preferences directly through the account settings section on the koi55 platform.
Six concrete commitments by koi55 to ensure your personal data remains protected at all times.
Every connection between your device and the koi55 servers is protected with bank-grade 256-bit SSL encryption, ensuring all transmitted data cannot be intercepted or read by unauthorised parties.
Koi55 supports two-factor authentication for all member accounts. This additional layer of protection ensures that only you can access your account, even if your password falls into the wrong hands.
All member personal data is stored on servers protected with AES-256 encryption and managed by an experienced IT security team, with access strictly limited on a need-to-know basis.
Koi55 has never and will never sell, rent or trade members' personal information to advertisers or third-party data brokers. Your data is used solely for legitimate platform operational purposes.
Koi55's security infrastructure undergoes audits and penetration testing conducted by independent cybersecurity experts every quarter, ensuring our data protection systems remain up to date and effective.
Through your koi55 account settings, you can manage your marketing preferences, update personal information, request data deletion, or contact our privacy team — all in one easily accessible place.
Koi55 believes that responsible gaming starts with transparency and trust. Your privacy is the foundation of a healthy relationship between you and our platform. For more information on healthy gaming practices, visit the Responsible Gaming our platform is intended for users aged 18 and above only.